| The biggest advantage that mobile devices have in | | | | that a small business owner needs for better, |
| shaping customer services is that they can improve | | | | undisrupted and cost effective customer service. The |
| communication with people on the field. Some of the | | | | BlackBerry device provides greater access to |
| most popular mobile devices include personal digital | | | | information to both office and the field staff. |
| assistants (PDA), smart phones, and laptops. | | | | BlackBerry devices are the newest tools in delivering |
| Advantages of Using Mobile Devices for Customer | | | | efficient, cost effective, customer service. The |
| Services: | | | | BlackBerry Interwoven Integration provides a |
| Mobile devices used for customer service have many | | | | combined platform for filing emails, composing emails, |
| advantages, some of which are listed below: | | | | and wireless networking. |
| 1. Accurate Information can be distributed to field | | | | What's more, the BlackBerry device offers a wireless |
| staff associated with maintenance, inspection, and | | | | service in the areas where there may be no Internet |
| delivery. | | | | connectivity. When connectivity is restored, the |
| 2. Since the central handling department completes | | | | BlackBerry device synchronizes itself to the data |
| the information processing, there is no need for the | | | | already processed. |
| field staff to do so. This makes their operation less | | | | The Advanced Encryption Standard and Triple Data |
| time consuming. | | | | Encryption Standard on the BlackBerry mobile devices |
| 3. The billing operations can commence just as soon | | | | protect the information, making it inaccessible to the |
| as the field personnel are finished with their | | | | unauthorized persons. Not only is the stored |
| operations. | | | | information out of bounds for unauthorized persons; |
| 4. The control center can maintain records of the | | | | the transmitted information is unavailable as well. |
| customer service calls. | | | | Many sophisticated mobile devices are now available |
| 5. The central control can coordinate the procedure. | | | | in the market to help you manage customer |
| 6. All data is accessible online. | | | | service-related communications better. With |
| 7. Business practices are standardized using | | | | immediate access to information and real time data |
| computerized controls. | | | | processing, you will be able to enhance customer |
| 8. Since using mobile devices is a cost effective way | | | | services by being able to keep track of what is going |
| to reduce communication costs, the cash flow to | | | | on in the field, as well as collate records in a central |
| your business increases. | | | | location. |
| BlackBerry Mobile Devices for Customer Service: | | | | If you need help in choosing mobile devices for your |
| Since its launch in the market, the BlackBerry has | | | | small business, or want to know more about them, |
| become synonymous with efficient document | | | | you can approach a small business consultant who will |
| management and better mobile emailing, essentials of | | | | be able to guide you and help you choose the best |
| customer service. The Interwoven system offers all | | | | mobile device system for your business. |